Policies

PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND POLICY

Costas Inn guarantees all our crab cakes. If you are not completely satisfied with your purchase, you may return the unused portion for a 100% refund.*

Within 36 hours of receipt, re-pack the product in the original packing materials used to ship it to you.Then return package via FedEx to the address below.

Return your package to:
Costas Inn Restaurant
4100 Northpoint Blvd.
Baltimore, Maryland 21222

We are committed to providing excellent customer support. If your order is incomplete, incorrect or damaged, please Contact us at (410) 477-1975.

*Any refunds or credits will exclude all shipping costs.

DELIVERY POLICY

An overview of our ordering, packing and shipping process:

We receive your order and begin to assemble it.
Your crab cakes are placed in individual containers.
The container will be placed in an insulated corrugated box (for additional protection).
All orders will be packed with frozen gel packs to keep your order cold and fresh during shipment.
All boxes will be identified and properly marked for next day shipment by Federal Express.
Shipping is calculated automatically during checkout and is based on the number of crab cakes ordered and delivery destination.

Contact Us if you have any questions regarding shipping and handling.

We use Federal Express as our primary shipping company as their quality and experience is second to none.

All orders are shipped SIGNATURE RELEASE – NO SIGNATURE REQUIRED.
This means that if no one is there to receive the order from Federal Express, the driver will leave the order at the door. This signifies acceptance of the order (the same as a signature). You will be responsible for payment of the order. We highly recommend that someone is there within the designated time frame to accept delivery of the order.

If this is a gift, please be sure to alert the recipient that something perishable is coming via FedEx and to try and make arrangements to accept delivery.

Delivery Schedule:
Orders placed on:

Friday, Saturday, and Sunday will be delivered by approx 3 p.m. EDT on Tuesday
Monday (before 10 a.m. EDT) will be delivered by approx 3 p.m. EDT on Tuesday
Tuesday (before 10 a.m. EDT) will be delivered by approx 3 p.m. EDT on Wednesday
Wednesday (before 10 a.m. EDT) will be delivered by approx 3 p.m. EDT on Thursday
Thursday (before 10 a.m. EDT) will be delivered by approx 3 p.m. EDT on Friday